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Troubleshooting offline on a Linux client

Permissions required on Mozilla Firefox

To install IBM® iNotes® offline, you must have full permissions (read, write, execute) to the Mozilla Firefox directories and subdirectories. If the browser was installed by root, installation of IBM Domino® Off-Line Services (DOLS) will fail unless you have full permission to the browser's directories and subdirectories, including any .mozilla directory that is created in /home/user.

Nothing happens when you click Go Offline

If nothing happens when you click Online > Go Offline from the menu, make sure the following files exist in the subdirectories where the Mozilla Firefox is installed:
  • In the /plugins directory make sure the file libnpdolctlmff exists. This is the offline plugin that should be installed when you click Go Offline for the first time.
  • In the /components directory make sure file npdolctlm32.xpt exists. This is an offline dependent file that should be installed when you click Go Offline for the first time.

Check the/usr/tmp directory for the file downloading. If it exists, delete it. This file indicates that a previous abnormal download termination existed and the file was not removed.

Nothing happens when you click Start Synchronization

If nothing happens when you click Online > Start Synchronization from the menu, check the /usr/tmp directory for the files syncing and startsync. If either exists, delete it. A previous abnormal synchronization termination existed and the files were not removed.

You cannot go offline using the offline desktop icon

The Lotus® iNotes Offline desktop icon launches the browser from the /usr/bin directory. Check for the file Firefox in the /usr/bin directory. If it does not exist or if the launch is failing to load the correct browser, copy the file run-mozilla.sh located in the browser's installed directory, to the /usr/bin directory and rename it to Firefox. Then, edit the contents of the script file to point to the browser's location. You must have full permissions (read, write, execute) to copy files to the /usr/bin directory and subdirectories.

An offline process has terminated abnormally

If an offline process such as installing, downloading, synchronizing, or going offline has terminated abnormally, you may have to kill the processes that are hung. Alternatively, you can reboot your system.
  • Make sure to delete offline status files (such as downloading, synching, startsync, http, httploaded) in the /usr/tmp directory.
  • Check for the processes such as udolsync, udoloff, http, mozilla and type the following command:

    kill -9 process id